Crew & Talent Privacy Notice
You got a link from a production to sign paperwork or share your payment details. This is the short version of what happens to that information.
Who is asking for my information?
The production company that hired you is asking — it decides what to collect and why. Runnel is the software they use to send you the paperwork and hold it safely. In legal terms the production company is the controller and Runnel, run by SOUN L.L.C., is the processor: we store and handle your information on their instructions, and we do not use it for our own purposes.
What am I being asked for, and why?
- Deal memo and NDA — to confirm the job and keep the production’s material confidential.
- W-9 (your legal name, address, and Social Security or tax ID number) — the IRS requires it before a production can pay you.
- Bank details (routing and account number) — so you can be paid by direct deposit.
- Sizing (talent) — for wardrobe.
You only see the fields the production actually needs.
Who can see my Social Security number?
Only the admins at the production company that hired you. Not other crew. Not the public. Runnel’s team does not read it in the ordinary course of running the service — it is encrypted and handled by the system, not shown to people.
How is it protected?
- It is encrypted (scrambled) while stored, so it is unreadable without the key.
- It is never placed in a web address you could accidentally share or that could sit in a browser history.
- The link the production sent you expires.
- It is handled on secure servers and never shown to other crew.
How long is it kept?
Your SSN and bank details are kept only while the production needs them to pay you. Runnel gives the production a one-tap button to permanently erase your SSN and bank details once your paperwork is delivered, and everything is deleted if they delete the project.
A short record that you signed — your name, the date, and a fingerprint of the document — is kept as proof you agreed. That record does not contain your SSN or bank details.
What if I want it deleted, or want to see it?
Ask the production company that hired you first — they control your information. If you cannot reach them, email runnel@soun-media.com and Runnel will help them act on your request.
Do I need an account?
No. You will never be asked to create an account or a password. To open your W-9 you enter a one-time code sent to your email — that is not a password, just a check that it is really you.
Watch out for fakes. A real Runnel link comes from the production you are working with and only ever asks you to review and sign paperwork, or enter payment details, on the Runnel site. Runnel will never email you asking for a password, and never asks you to send your SSN or bank details by email or text. If something feels off, check with your production contact before entering anything.
Want the long version? Read the full Runnel Privacy Policy (opens in a new tab).